ProSupport

   

Design, Deployment, & Administration

Our professional support services offer your business or organization the brand design, programming, and the web-hosting you need for to get your projects up and running fast. Our development platform is plugged into our customized servers, and our latest version of Catalog. This allows us to exchange ideas and content with you from the moment we are introduced to your business or web site.

ProSupport  
ProSupport Legend
Email support - 5 tokens / question + solution
Telephone support - 10 tokens / hour
Premium services - 20 tokens / hour
Review support forums - public access
Submit to support forums - valid ProSupport service subscription or site registration
Custom support agreements are available for demanding service level requirements. Please send us and email to have us contact you about your project.
   
The Flow of Ideas  
FlashYourWeb solutions cover many areas of web infrastructure. Our network administrators can get to know your IT environment from the very beginning. The determination of your existing business routines along with your desire for a new brand structure online, can set a rapid pace for the development process.  
   
Custom Services  

Need help with a logo? Or perhaps you need help installing and configuring one of the many Open Source applications we support?

Our Project Mangers, graphic artists, and programmers, work with you to assure that your brand and web infrastructure is a firm platform for your online presence.

From media development to a fully customized community applications, our support services are designed to allow for maximum flexibility for whatever your needs may be.

 
   
Total Control  

It's great when you subscribe to our ProSupport plans. Our team gives you the freedom to alter your website when, and how you want to. It will feel as though you have your very own IT and Design department.

For more information on our ProSupport services and how you can finally take control of your brand and online presence, shoot us an email and lets get started.

 
   

 

 

 

 
ProSupport Services Level 1 Level 2 Level 3
Annual Support Costs $225 $375 $750
 
Software      
Catalog Updates Checkmark Checkmark Checkmark
3rd Party Updates Checkmark Checkmark Checkmark
ProSupport Forums Checkmark Checkmark Checkmark
Email Support Checkmark Checkmark Checkmark
Telephone/Skype Support Checkmark Checkmark Checkmark
Problem Escallation --- Checkmark Checkmark
 
Documentation      
Client Project Blog --- Checkmark Checkmark
Video Tutorials Checkmark Checkmark Checkmark
Wiki Access Checkmark Checkmark Checkmark
 
Premium Services      
Problem Analysis Checkmark Checkmark Checkmark
Custom Services Hourly Hourly Hourly
 
Annual Support Costs $225 $375 $750
Support Tokens 70 160 360

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Training the Administrator
 
Someone internally in your organization or business may be controlling your website. Since the functionality of Catalog is so vast, their are a few administration interfaces that the Administrator/s will need to become familiar with. FlashYourWeb offers video tutorials specific to your Catalog installation. After your website is up and running Catalog, FlashYourWeb will create Administration Video Tutorials. This is a great tool for getting one or several Administrators up to speed on the dynamic functionality of Catalog. Catalog
 
Edge Network Connectivity
 
FlashYourWeb ProHost gives you the connectivity with the custom server configuration you desire. If you're interested in our group of applications, your in luck!

Our web and server-side technology is second to none. Our data center is located in Silicon Vallery connected to redundant OC-48 connections assuring fast world wide connectivity. Have a look at our ProHost plans to see and see which one is most compatible with your hosting needs. We also offer customized server configurations for Windows & Unix based operating systems.
Catalog
 

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